Experience the Parasol Advantage
A service platform built to support your customers, your team, and your bottom line.
Recurring Revenue
Create a predictable monthly revenue stream from the systems you already install. Choose the plans that fit your business and price them your way.
24/7/365 Support
Customers can reach experienced technicians by phone, text, email, or chat whenever they need help, day or night.
Proactive Monitoring &
Remote Repair
We identify and resolve many common issues before they disrupt the customer experience, reducing service calls and saving valuable time.
Built for Integrators
Designed specifically for the custom integration channel, with workflows, support processes, and expertise aligned to how integrators operate.
World-Class NPS
Customers consistently rate Parasol among the industry's top support experiences, helping strengthen relationships and drive referrals.
An Umbrella of Protection
Support for the networks and connected systems at the center of today's smart homes and businesses, all backed by a single support experience.
Parasol Is Brand-Agnostic and Supports a Broad Range of Devices & Systems
Supported devices and systems may vary.
Better support starts with better visibility.
Parasol uses OvrC to help identify, troubleshoot, and resolve issues faster. Preferred and Premiere plans include OvrC Pro integration, giving technicians greater insight into the health and status of connected systems.
- Remote device and network visibility
- Faster issue identification and resolution
- Detailed service records and support history
The single hub for managing services and recurring revenue
Manage every client in the 1Plan portal
Activate subscriptions, track locations, follow open tickets and watch your recurring revenue grow — all from one place. The portal gives your team a single view of every Parasol account you resell.
Parasol 2.0 Service Menu
Three coverage tiers plus a-la-carte add-ons.
Parasol Select
Core remote management & support.
- ✓ 24/7/365 Phone Support
- ✓ Reactive Remote Repair
- ✓ Wattbox & OvrC Account Required
- ✓ Documentation Minimum Required
Parasol Preferred
Add Proactive Monitoring & CXI when you need them.
- ✓ Everything in Select
- ✓ 24/7/365 Email Support
- ✓ Video Assist
- ✓ OvrC Pro Required
- ✓ Expanded third-party device support
- ✓ Composer Pro (view-only)
- ✓ Optional Proactive Monitoring & CXI
Parasol Premiere
Everything, monitoring & check-ins included.
- ✓ Everything in Preferred
- ✓ 24/7/365 Chat & Text Support
- ✓ Proactive Monitoring included
- ✓ Bi-annual System Check-ins
- ✓ Optional CXI Support
A la carte add-ons
Included with Premiere plans, or add to any Preferred plan for always-on device and network monitoring with proactive support.
Add to Preferred or Premiere plans for Comcast's Custom Xfinity Integration support.
Add recurring revenue with Parasol
Join the integrators turning support into a predictable monthly revenue stream.